Alyssa Collins

Billing Coordinator

Alyssa is our dedicated Billing Coordinator. She helps clients work through financial and insurance concerns that may make mental health care harder to access. In this role, Alyssa works closely with our administrative team and mental health providers. Together, they answer billing questions and help each client feel informed and supported.

Insurance can feel confusing, especially when a plan changes or coverage is unclear. Therefore, Alyssa takes time to explain each step in simple, easy-to-understand language. For example, she can help clients verify behavioral health benefits and understand insurance coverage for therapy. She also assists with prior authorizations and other steps needed for insurance approval. As a result, clients can spend less time worrying about billing and more time focusing on their well-being. Her goal is to make mental health billing easier to understand and less stressful for every client.

In addition, Alyssa is currently a candidate for billing certification. This process allows her to build her knowledge of billing practices, insurance rules, and client support. It also reflects her commitment to high standards and continued learning. Through this work, Alyssa helps improve access to mental health services and supports a positive care experience.

Outside of work, Alyssa enjoys reading a great book on her Kindle. You may also find her writing in her planner and keeping life organized. Above all, Alyssa brings patience, care, and attention to every part of the billing process. She is proud to support client wellness and satisfaction at every step of care.